Email clients, browser clients and actual clients are all extremely important to us at Xigen, being compatible, reasonable and reliable takes us a long way.

Testing is something we really try to hammer in and make sure we do because the chances are, it won’t look quite right in something or the other, the first time round anyway. Whether it’s an entire website, a single web page or an email, we always make sure we fully test it. Websites and web pages get tested in Firefox, Chrome, all versions of Internet Explorer (the damned thing!), Safari, Opera and also on an Apple Mac, PC MacBook and Smartphone’s. “Have you tested it in IE9?” is something that gets said in the office practically everyday!

Email campaigns get browser tested first (as above) and then tested in old and new versions of Outlook, Hotmail, Yahoo, Google Mail and also AOL. These emails go out to thousands of people and we can’t afford to have our clients reputation go down because we didn’t test something. This could result in loss of business for our client and loss of work for us, and we always welcome more work here.

Clients are the most important thing to us, like most businesses, so we always ensure we are friendly, compliant and always willing to go that extra mile for them, and then some.

The way we deal with clients is essential to how we go about our business and we always make sure we have at least one knowledgeable member of staff available to speak to our clients. We build up a good rapport with them through extensive emails, phone calls and even face-to-face meetings. You can come over to our office at the Bedford i-lab or we can come to you, it’s not a problem.

We don’t just make a website for you, we will do our best to understand your business so we can offer our input, if wanted, and try to help in any other way we can. The more we know about your business, the better the website we can make for you.

Having read a fantastic article on Smashing Magazine we have realised that we don’t do a bad job of customer service (even if we do say so ourselves). We speak to most of our clients week in, week out and are always asking if there is anything they need doing and even offering our own input for them to consider. Obviously, this means more work for us which is perfect for us, but it’s not all about that. It’s about trying to help our clients get the best out of their website, and their business. That said there is always room for improvement and we welcome any feedback our clients may have on how we can better serve them.

Xigen will always give you the time and support you might need and we are always here to help, whether it’s something we’ve done for you or even another part of your business, just feel free to ask!